Booking Request : Hotel Departure Group Tour【6Hours】

1. Reservation

Our tours require advance booking.
Reservations can be made through our website or partner platforms (e.g., Airbnb, Viator).
Your booking will be confirmed once we have received your full payment and sent you a confirmation email.



2. Payment

Full payment is required at the time of booking.
For reservations made through partner platforms, their respective terms and conditions apply.



3. Cancellation Policy

Cancellation 7 days or more before the tour: Full refund
Cancellation 6 to 2 days before the tour: 50% refund
Cancellation 1 day before or on the day of the tour: No refund
If the tour is canceled due to bad weather or unavoidable circumstances, a full refund will be provided.
All bank transfer fees, credit card charges, PayPal fees, and any other transaction fees related to refunds will be borne by the customer.



4. Tour Changes

The itinerary may be changed or canceled on the day of the tour due to weather, traffic, or other conditions.
Refunds will not be provided for itinerary changes.



5. Insurance & Safety
We strongly recommend that participants purchase domestic or international travel insurance.
We are not responsible for accidents, theft, or injuries during the tour, except in cases of gross negligence on our part.



6. Health & Participation Conditions

Please inform us in advance if you are elderly, traveling with small children, or have any medical conditions.
For safety reasons, the guide reserves the right to refuse participation at their discretion.



7. Liability Disclaimer

We are not liable for damages caused by natural disasters, transportation delays, or incidents involving third parties.



8. Privacy Policy

Personal information provided will be used solely for tour operations and safety management.
Please review our Privacy Policy.

1. Information We Collect

We may collect the following information:


Personal Data: Your name, email address, phone number, and other information you provide when making a booking or contacting us.
Usage Data: Information such as IP address, browser type, referring pages, and time spent on the site.
Cookies: Small data files stored on your device to improve website functionality and analyze traffic.



2. Purpose of Data Use

We use the data we collect for the following purposes:


To process reservations or inquiries
To communicate important updates or booking details
To improve website usability and services
For internal analytics and troubleshooting
To comply with legal obligations
We only collect data necessary for these purposes and do not sell or rent your personal information.



3. Legal Basis for Processing (for EU Residents)

If you are located in the EU, we rely on the following legal bases:


Your consent (e.g., when subscribing to a newsletter)
Contractual necessity (e.g., handling your booking)
Legitimate interests (e.g., improving website performance)
Compliance with legal obligations



4. Data Retention

We retain your data only as long as necessary for the stated purposes or as required by law.



5. Cookies and Tracking

We use cookies for functionality, analytics (e.g., Google Analytics), and performance optimization.
A cookie settings popup is shown when you first visit the site.
You can also adjust your cookie preferences anytime by clicking the cookie icon at the bottom-left corner of the screen.

This website uses Google Analytics, a web analytics service provided by Google Inc. Data collected is anonymized and cannot identify individuals.



6. Sharing of Personal Information

We may share data with:


Service providers who help us manage bookings or analytics (e.g., website hosting or analytics tools)
Legal authorities when required by law
We never sell your personal information.



7. Data Protection Measures

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.



8. Your Rights (for EU and other applicable regions)
You have the right to:


Access your personal data
Request correction or deletion
Object to or restrict processing
Withdraw consent at any time
Lodge a complaint with your data protection authority
To exercise these rights, please contact us at the email below.



9. Children’s Privacy

We do not knowingly collect personal data from children under the age of 13. If you believe we have collected such data, please contact us for removal.



10. International Transfers

If you are accessing our website from outside Japan, your data may be transferred to and processed in Japan or other countries. By using our services, you consent to such transfers in accordance with this policy.



11. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Changes will be posted on this page, and the updated date will be revised.



12. Contact Us

If you have any questions or requests about this Privacy Policy or your data, please contact us at:


[Company Name：Ishigaki Island Tours]
[Website URL：https://ishigakiislandtours.com/]
[Contact Email Address：contact@ishigakiislandtours.com]